Our Policies

In an effort to address this concern and continue to meet the needs of our patients, we have developed the following No Show Policy.

  1. Unless there is an unforeseeable emergency, we require a notice at least 48 hours in advance when canceling your appointment.
  2. There is a $25.00 fee (Dr. Cerejo patients are subject to a $50.00 fee) for appointments canceled within less than 24 hours or not showing up to your appointment without notice to cover administrative expenses.
  3. Patients who do not schedule within 30 days or have a history of repeatedly not showing may be subject to dismissal for “non-compliance.”

It is the patient’s responsibility to be aware of their insurance co-pay amount and referral requirements. All co-payments are to be made at the time of visit. The patient is responsible to bring or confirm with the office that a referral is on file prior to scheduled appointment, if it is required. Failure to cooperate may result in the appointment being rescheduled.

If a patient’s check is returned by the bank, the patient will be charged a fee of $25.00 and will no longer be allowed to make payments with checks.


Discrimination is Against the Law

In accordance with the ethical standards of the medical profession, Arthritis & Rheumatology Associates of Palm Beach complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Our practice also does not exclude people or treat them differently due to race, color, national origin, age, disability, or sex.  We offer the following:
Free aids and services to people with disabilities to communicate effectively with us, such as:
o Qualified sign language interpreters
o Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose primary language is not English, such as:
o Qualified interpreters
o Information written in other languages
If you need these services, please let our practice know.
If you believe that our practice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in writing with: 

Attention: Michelle Owen
Arthritis & Rheumatology Associates of Palm Beach
1301 N Congress Ave Suite 200
Boynton Beach, Florida 33426

You may also contact the Civil Rights Coordinator by phone at 561-439-1800 ext. 104 or by email at michelle.owen@arapb.com. You may file a grievance in person, phone or email. If you need help filing a grievance, Michelle Owen is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf , or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, or 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.htm

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