Our Policies

NO SHOW POLICY
In an effort to address this concern and continue to meet the needs of our patients, we have developed the following No Show Policy.

  1. Unless there is an unforeseeable emergency, we require a notice at least 48 hours in advance when canceling your appointment.
  2. There is a $25.00 fee (Dr. Cerejo patients are subject to a $50.00 fee) for appointments canceled within less than 24 hours or not showing up to your appointment without notice to cover administrative expenses.
  3. Patients who do not schedule within 30 days or have a history of repeatedly not showing may be subject to dismissal for “non-compliance.”

INSURANCE HOLDER, CO-PAY & REFERRAL POLICY
It is the patient’s responsibility to be aware of their insurance co-pay amount and referral requirements. All co-payments are to be made at the time of visit. The patient is responsible to bring or confirm with the office that a referral is on file prior to scheduled appointment, if it is required. Failure to cooperate may result in the appointment being rescheduled.

RETURN CHECK POLICY
If a patient’s check is returned by the bank, the patient will be charged a fee of $25.00 and will no longer be allowed to make payments with checks.

NONDISCRIMINATION POLICY

Discrimination is Against the Law

In accordance with the ethical standards of the medical profession, Arthritis & Rheumatology Associates of Palm Beach complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Our practice also does not exclude people or treat them differently due to race, color, national origin, age, disability, or sex.  We offer the following:
Free aids and services to people with disabilities to communicate effectively with us, such as:
o Qualified sign language interpreters
o Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose primary language is not English, such as:
o Qualified interpreters
o Information written in other languages
If you need these services, please let our practice know.
If you believe that our practice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in writing with: 

Attention: Michelle Owen
Arthritis & Rheumatology Associates of Palm Beach
1301 N Congress Ave Suite 200
Boynton Beach, Florida 33426

You may also contact the Civil Rights Coordinator by phone at 561-439-1800 ext. 104 or by email at michelle.owen@arapb.com. You may file a grievance in person, phone or email. If you need help filing a grievance, Michelle Owen is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf , or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, or 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.htm

Spanish:
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (561) 439-1800.

French Creole:
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (561) 439-1800.

Vietnamese:
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (561) 439-1800.

Portuguese:
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para
(561) 439-1800.

Chinese:
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 (561) 439-1800.

French:
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés
gratuitement. Appelez le (561) 439-1800.

Tagalog:
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (561) 439-1800.

Russian:
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (561) 439-1800.

Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم ) (561) 439-1800 رقمھاتف الصم والبكم: .

Italian:
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero (561) 439-1800.

German:
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (561) 439-1800.

Korean:
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (561) 439-1800 번으로 전화해 주십시오.

Polish:
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer (561) 439-1800.

Gujarati:
ુ�ના:જોતમે �જરાતીબોલતાહો,તોિ◌ન:�લ�ુભાષાસહાયસેવાઓતમારામાટ�ઉપલબધછ.ફોનકરો (561) 439-1800.

Thai:
เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร (561) 439-1800